We have some problems with your product. I need a service manual to check for potential problems, so can repair it ourselves.

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

When I use gaming mouse in FPS game, the mouse jolts sometimes. Why?

The mouse jolts on some surfaces, use the bundled mouse pad to solve this problem.

My PC cannot detect X-G510, why?

Go to our website to download the driver. Also try to re-plug it again. Go to Device Manager to check your laptop/PC recognizes the mouse. Try another USB port, if it is still not recognized, the product is damaged, contact customer support for assistance

Can I change the color of X-G500/X-G510 backlight?

The backlight color is standard and cannot be changed.

What is your global warranty on your products?

Unfortunately, we do not offer global warranty on our products.