What is your global warranty on your products?
Unfortunately, we do not offer global warranty on our products.
We have some problems with your product. I need a service manual to check for potential problems, so can repair it ourselves.
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
Is it possible the speaker line-in jack can be used with a mic?
The Line-in jack cannot be used with a mic.
When I plug in the headset, the laptop attempts to install a device driver and then it says it failed - unidentified device, what can I do?
HS-200C is a plug-n-play headset, no driver is required.
Try the headset on another PC. If it still does not work, then contact your retailer or our customer support for assistance.
I have a Genius HS-200C headset. I am unable to speak to anyone but I can hear the person speak. Is there a driver for the microphone?
This headset does not require a driver.
Go to your Control Panel and check if your mic setting is on and the headset is plugged in correctly to the mic jack. If it still does not work, contact customer support for assistance.
Is HS-200C compatible with Windows 7?
HS-200C is a plug-n-play headset, no driver is required.
You can test the headset on another PC, if it still does not work, contact customer support for assistance.