KB-M225

Обзор продукта
KB-M225

What is your global warranty on your products?

Unfortunately, we do not offer global warranty on our products.

We have some problems with your product. I need a service manual to check for potential problems, so can repair it ourselves.

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

I lost my mouse/keyboard dongle (receiver). Is there anything I can do?

The dongle, KB, and mouse require a code pairing process. One receiver is mapped with one KB, so if the dongle (receiver) is lost, unfortunately, it is not replaceable.

What is System Requirement for SmartGenius?

The SmartGenius App is compatible with computers running OS as:

  • Windows 7 SP1 or higher
  • Mac OS X 10.10 and higher

From hardware perspective, following specification are recommended:

  • Processor: 2 GHz or faster
  • RAM: 4GB as minimum and 8GB is recommended for 64-bit OS system

When you have SmartGenius setting problem, how to solve it?

Please refer to below links first and follow the setting steps.
http://www.geniusnet.com/smartgenius_help
or
http://www.geniusnet.com/smartgenius/tutorial

If you still have further questions, please email to
support@geniusnet.com
and we will reply you as soon as possible.

I am working on Mac System. After installation of SmartGenius, one system dialog

When such dialog is shown, please follow the steps:

  1. Click the ""Open Security Preferences"".
  2. Click ""Allow"" after text ""System Software from developer ""KYE SYSTEMS CORP."" was blocked from loading"".

If you did not enable the settings right after the installation, you can always go to ""System Preferences"" -> ""Security & Privacy"", and click ""Allow"" as previous step.

How to get @ from the keyboard? I do not read Spanish nor understand why the symbols on the keys do not appear on the screen. I am still having problems with the@ symbol.

Press ALT+CTRL and @ keys to get @ symbol.

My keyboard creates an unusual code when typing, how to fix it?

If you have plugged in other keyboard or mouse receivers, there could be interference between them. Use only one set of devices at a time. But if the problem is the same, it is a hardware problem on the product.