What is your global warranty on your products?

Unfortunately, we do not offer global warranty on our products.

We have some problems with your product. I need a service manual to check for potential problems, so can repair it ourselves.

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

Does SmartCam 210/220 have a 2- way voice feature?

There is no speaker on this device.

Does SmartCam 210/220 include a recording function? There is a recording option on the app (it is currently greyed out).

It has a recording function. You need to insert a micro SD card into the slot, and the recording option on the app will work.

I bought your SmartCam 210/SmartCam 220, when I start the app, my WiFi ID is not listed under WiFi setting of the app. It shows a grey out.

If your smartphone and SmartCam 210/SmartCam 220 are not in the same WiFi area, you cannot log with the WiFi ID of the cam.