What is your global warranty on your products?

Unfortunately, we do not offer global warranty on our products.

We have some problems with your product. I need a service manual to check for potential problems, so can repair it ourselves.

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

I lost my mouse/keyboard dongle (receiver). Is there anything I can do?

The dongle, KB, and mouse require a code pairing process. One receiver is mapped with one KB, so if the dongle (receiver) is lost, unfortunately, it is not replaceable.

I recently purchased a keyboard/mouse combo and was unable to find one with a PS2 connection. I have the USB version, but would like to connect it to my PC to the PS2 port if possible. Can I use the USB - PS2 converter?

Because of patent issue, our keyboard and mouse do not include the PS2 converter to USB inside.

Even if you have a converter, the keyboard/mouse will not function with your latop.

How to get @ from the keyboard? I do not read Spanish nor understand why the symbols on the keys do not appear on the screen. I am still having problems with the@ symbol.

Press ALT+CTRL and @ keys to get @ symbol.

My keyboard creates an unusual code when typing, how to fix it?

If you have plugged in other keyboard or mouse receivers, there could be interference between them. Use only one set of devices at a time. But if the problem is the same, it is a hardware problem on the product.

How do I adjust the NumPad i110 NumLock key to be asynchronous with the keyboard?

You can go to our website to download the application for the function.

Is NumPad i110 compatible with Mac OS?

The keyboard works in Windows operation system, if you use Mac, there is no function on Numlock key. The difference between Windows and Mac is NumLock and 00 keys do not function with Mac which means you cannot use UP, DOWN, LEFT, RIGHT key with Mac, but the remaining keys still work properly.

Does Numpad i110 and laptop work synchronously?

Numpad i110 and laptop work synchronously.

When I use Numpad i110,I must turn off the NumLock LED of my laptop; otherwise, typing would be a problem. But if I do so, can my laptop and i110 work synchronously? How do I solve it?

If numercal keys are combined with your letters, you must trun off the NumLock function. Because Numpad i110 and laptop work synchronously, you can go to our website to download the app for changing it into asynchronous.