What is your global warranty on your products?

Unfortunately, we do not offer global warranty on our products.

We have some problems with your product. I need a service manual to check for potential problems, so can repair it ourselves.

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

I have a set of Genius speaker and I need cable to connect the sound, could you help me?

We do not sell the audio cable separately, you can purchase it at any electronic store.

I bought a Genius SP-900BT speaker but I cannot start it, why?

1.Charge the battery for about 3 hours, till LED turns off.
2.If the LED does not light, it may be a charging cable problem, use a different cable.
3.Press and hold the on/off button for 5 seconds, if LED still does not turn on, the battery is damaged. Contact customer support for assistance.